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Refund & Returns Policy

Refunds & Returns Policy

Here at West Harbour Rugby Union Football Club Limited (WHRUFC) we want you to love our products and enjoy your shopping experience with us.

On this page you will find details about how to return or refund your purchases made online.

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

  1. Items must be returned within 14 days of purchase with the original receipt or other proof of purchase;
  2. You must provide your name and address;
  3. The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items; and
  4. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note: Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Faulty Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

All WHRUFC purchases made at www.westharbourrugby.com.au can be exchanged or refunded by return post.

Online Returns via Return Post

If you wish to return or exchange an item purchased online via post, please contact us during the hours of 9:00am to 5:00pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Please provide the following information so we can assist you as quickly as possible:

  • Your name
  • Date your order was placed, if applicable
  • Your order number, if available
  • Your purchased products
  • Brief description of the problem you are experiencing

A photo may be requested for evidence to back your refund request